On the one hand, a natural and / or legal person who will be referred to as a Customer in the following articles, and on the other hand, a Kilincarslan Mah Zeytin Cc who will be referred to as a Kaleici Apart Hotel in the following articles. Sk. Kaleiçi Apart Hotel, located at No: 5, 07100 Muratpaşa/ANTALYA; will be referred to as the Parties in the following articles.
This is not a formal offer to the parties of the present Convention, the wage contains all the essentials for the submission of offers, the following terms are binding on the parties, www.kaleiciapatrs.com on the internet page where it is located by the customer it will not be changed by considering the following ingredients are concluded within this agreement.
1.SUBJECT OF THE CONTRACT
1.1. In accordance with this agreement, the Hotel is obliged to provide Hotel accommodation at the request of the Customer (hereinafter referred to as the “Service”).
1.2. Upon signing this agreement(the Customer accepts that he has signed this agreement by booking a stay at the Hotel and/or the services offered by the hotel), the Customer confirms that he has been informed about the rules of hotel accommodation, booking rules and tariffs.
1.3. When the Hotel confirms the Customer’s request, the Parties will have concluded this agreement.
FORM OF BOOKING ACCOMMODATION
2.1. When booking a service, the Customer +90 544 668 07 00 notifying the reservation by calling the number, www.kaleiciaparts.com it can be performed by filling out the booking form on the website and sending it.
2.2. Customer demand rescind, or wants to make any changes in case you fulfill all the requirements specified in this Agreement and provided that you follow the rules +90 544 668 07 00 this phone number can be arranged with the hotel info@kaleiciaparts.com mail address an e-mail to customer representatives personally or hotel you can send online through the website may apply.
2.3. 2.2. The Customer’s request to make changes to the Reservation is made no later than 3 (three) days before the start date of the stay by the Customer or by the Customer’s authorized representative. it must be delivered to the hotel by one of the methods specified in the article.
2.4. The Customer can request a change no more than 1 time for his reservation without paying any fee. If the Customer requests further changes, he will be obliged to pay the fee according to the change, reservation and cancellation schedule applied by the hotel.
2.5. With this agreement, the Customer is responsible for the period during which the special discount is applied at the time of registration (early booking period, etc.b.) if he/she makes changes / wants to make changes to the reservation for any reason, he/she accepts, declares and undertakes that the new reservation will be made according to the price lists applied at the time of the date of the reservation.The Customer has accepted that special discounts will not be valid for booking changes made outside the periods when special discounts are applied during registration.
2.6. The hotel will respond to the Customer’s request for changes within the time limit according to the hotel’s availability
2.7. According to this agreement, the age of the child/children to be accommodated as reported by the Customer will be taken into account in the registration procedures to be performed at the time of entry to the hotel during the booking registration. In order to determine the age of the child, the hotel attendant may request the identification of the child/s upon arrival at the hotel.In this case, the Client will be presented with the identity of the child. If the age of the child reported at the time of booking and the age of the child in the identity records are different, the necessary changes have been made to the reservation and the Customer has agreed, declared and committed to meet the changes that will arise from this.
2.8. There will be at least one customer over the age of 18 in the hotel room. all children under the age of 18 may stay at least one adult provided that they are with them.
PAYMENT METHODS
3.1. The Customer staying at the hotel will enter their credit card information into the system during payments made by credit card through the online booking system, or payments made with the help of online customer representatives will be forwarded to customer representatives and they will be sent the desired date on behalf of the customer room, etc. performs the purchase with the information.
3.2. The hotel accepts that the credit card information and the system in which the information is presented are under the protection of a special security system that prevents the information from appearing or being copied in any case and in any way. At the same time, the hotel will not cover and will not be held responsible in any way for the damage caused by the information and documents and secrets being learned by third parties due to damaging programs and similar program systems caused by the Client’s computer and the customer’s carelessness.
3.3. The customer will provide the hotel employee with the credit card he used to pay for when registering an online reservation or a photocopy of the front part of this credit card during check-in to the hotel. The customer will be responsible for the damages/damages caused by the customer’s failure to fulfill these responsibilities.
3.4. The invoice will be issued to the Customer at the time of check-out of the hotel after receiving the service. If the Customer does not receive the invoice at the time of check-out, it will be sent to the address specified by the Customer. If the Customer has not specified the address to send the invoice, the invoice will be sent to the contact address. The Hotel will not be held responsible for the non-receipt of the invoice due to the fact that the customer specified the wrong address, did not specify the recipient, or the recipient was not at the specified address.
3.5. Payments to be made from our website will be in Turkish Lira. Pay using other payment methods (bank transfers,etc.b) Euro, Dollar and British Pound Sterling are available.Information about exchange rates T.C is provided by the Central Bank.
PAYBACK and CANCELLATION
4.1. The full payment is paid 30 (thirty) days before the date of entry of the Customer’s cancellation request to the Hotel 2.2.if he submits it to the Hotel by one of the methods in the article, the payment he has made will be paid by the Hotel within 15 (Fifteen) business days of this request, commission, tax, etc.b. the costs will be refunded to him by deduction.
4.2. If the cancellation request is made earlier than 3 days from the date of Customer’s entry into the Hotel, the full refund of the accommodation fee received from the Customer will not be possible and the customer has irrevocably accepted and declared that he has paid this amount as a criminal condition to the hotel. If value added tax is required to be paid for the punitive conditions and other compensations that the Customer will pay in accordance with this agreement, the customer is obliged to pay the applicable value added tax.
4.3. At the time of booking, refunds or refunds for payments made with a credit card will be paid back by the hotel to the bank account of the Customer to whom the payment was made, to the bank account to which the credit card belongs, and/or to the bank account to which the payment was paid.
4.4.For all refund transactions, commission, tax, etc. by the Hotel.b. the costs will be deducted and returned to the Customer.
TYPE OF ACCOMMODATION
5.1. At the time of entry, the age and identity of the Customer and his/her companions will be checked. The customer has accepted, declared and committed in advance the legal responsibilities that may arise due to the fact that the customer provided false information. The Customer will also cover the expenses that may occur due to this situation.
5.2.The customer will pay the extra expenses that he will make during the stay at the time of check-out.
5.3. Paying October 20, 2019, the customer agrees that no matter what time he arrives at the hotel, he will check into the room at the earliest at 14:00 on the day of check-in and no matter what time he leaves the hotel, he will check out of the room at the latest at 12:00, he will pay for the additional service that will be provided to him after checking out of the room.
5.4. The full booking fee will be charged when booking online.
5.5. Pets will be accepted by the hotel on favorable terms.
5.6. If the customer refuses the service for any reason other than the fact that the Hotel does not fulfill its responsibilities after checking into the hotel, the paid payment will not be refunded.
RESPONSIBILITY OF THE PARTIES
6.1. The Hotel will cover the damages by providing the Customer October additional services and/or alternative services in all cases arising from reasons other than force majeure after the Customer has settled in the room he has reserved. Acceptance of October additional service or accommodation by the Customer will mean that the Customer waives their right to request a refund of the booking fee that they may ask for as compensation, as well as the right to claim any other compensation and lawsuits.
6.2. In case the Hotel does not fulfill its obligations to provide services partially or fully in accordance with this agreement, the rules set out in the relevant laws and regulations will be applied during paying compensation.
6.3. If the Customer is provided with poor-quality service, the Customer will notify the Hotel representative of the complaint in writing, otherwise the service provided by the Hotel will be considered flawless and timely.
6.4.If the Customer violates any clause of the agreement, the Customer agrees and undertakes to cover any damages suffered by the hotel as a result of the violation it has committed.
6.5.The hotel may change the terms and conditions of the accommodation service depending on the seasonal conditions and the tourist season.
OTHER PROVISIONS
7.1. Adverse weather conditions, strikes-lockouts, terrorism, military operations, floods, fires, etc.b.unpredictable situations will be considered force majeure. In the event that such situations occur, the hotel may not continue to provide services.
7.2. It can be used for hotel, holiday or new year, etc. we reserve the right to change the schedules of other special days for reasons that are not related to the hotel.
7.3. The Client accepts, declares and undertakes that the District Courts are competent in resolving disputes arising in accordance with this agreement.
7.4. The Hotel reserves the right to compensate the material and moral amounts caused by the damages, damages and/or lost parts caused by the Customer in his room and in public areas.
